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SASVAT INFOTECH IS A DYNAMIC NEW GENERATION TOTAL SOFTWARE SOLUTION COMPANY.THE COMPANY DEVELOPS AND SUPPORTS SOFTWARE PRODUCTS, CUSTOMISED WEB SOLUTIONS AND OFFERS TURNKEY SOLUTIONS TO END CUSTOMERS.

info@sasvatinfotech.com
+91 76003 22059

System Engineer

We are seeking a skilled System Engineer to provide advanced technical support to our end-users and maintain the stability of our IT environment. As a System Engineer, you will leverage your expertise in technologies such as Active Directory, Exchange, VMware, Storage (SAN/NAS), Windows Server, Citrix, DHCP, and Office 365 to resolve complex issues and contribute to continuous improvement efforts.

Experience

  • 3 to 5 years

Functional Area

  • IT Support/ Technical Services

Role Category

  • IT Support

Employment Type

Permanent

Working Hours

    Rotational Shifts

Work Location

  • Vadodara

Roles and Responsibilities:

  • Provide escalated technical support and troubleshooting for complex issues related to IT infrastructure and technologies.
  • Collaborate with Support Engineer I and other teams to ensure prompt and effective issue resolution
  • Participate in root cause analysis and provide solutions to prevent recurring problems.
  • Assist in the planning, implementation, and maintenance of IT systems and services.
  • Monitor system performance, identify areas of improvement, and implement solutions.
  • Contribute to the development of knowledge articles, training materials, and documentation.
  • Mentor and guide junior support engineers in technical problem-solving and best practices.
  • Assist with IT projects, upgrades, and migrations as required.
  • Keep up-to-date with emerging technologies and industry trends.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in technical support or IT helpdesk role.
  • In-depth knowledge of Active Directory, Exchange, VMware, Storage (SAN/NAS), Windows Server, Citrix, DHCP, and Office 365.
  • Strong troubleshooting skills and ability to diagnose complex technical issues.
  • Excellent communication skills and the ability to communicate technical concepts to non-technical users
  • Customer-oriented approach with a commitment to delivering high-quality support.
  • Experience in documenting procedures, troubleshooting steps, and solutions
  • Relevant IT certifications such as MCSA, MCSE, VCP, or equivalent are preferred
  • Willingness to work in rotational shifts and provide occasional off-hours support.

Apply For Job

You may fill up the form or else you can send your resume at hr@sasvatinfotech.com

Resume should be pdf or word file