Career

Workflow Manager

• 5 years of Professional IT, support experience.
• Must have expertise in Jira support (solving issues, creating projects, consulting support).
• Very good experience on the issue types, workflows, screens, custom fields, permissions, and notification schemes for JIRA projects.
• Experience on creating custom workflows, screens, and fields in JIRA.
• Creating of customized dashboards, JQL filters and share with teams and use them on JIRA agile projects like creating scrum/Kanban boards, configured columns, filters and reports for sprints.
• Experience in JIRA defect management (logging, tracking, status reporting, risk identification and reporting) and creating various projects like basic, scrum and Kanban.
• Must have experience writing acceptance criteria, BRDs, use cases, and user stories.
• Good experience on resolving the issues on priority basis.
• Should be able to create new JIRA users, groups and managing permissions of users, groups and role management based on projects.
• Troubleshooting JIRA problems and cloning the JIRA projects Issues.
• Implementation of JIRA advanced workflows using post functions, conditions and validations.
• Prioritize the workload and resolve the tickets.
• Importing bulk Issues into JIRA projects using CSV files.
• Analyzing and reporting upon JIRA usage and activities.
• JIRA version upgradation and migration.
• Monitoring JIRA performance, restarting JIRA and checking log and backup files.
• Must be an excellent collaborator and team player.
• Should have handled a team of 10-15 resources including QA.
• Excellent communication skills, including the ability to present effectively to both business and technical audiences at all levels of the organization.
• Advanced knowledge of Excel with strong presentation skills.